Orders & ShippingWe are working hard to make sure your order arrives as quickly as possible. Please contact us about any order or shipping issues or questions you may have!
After ordering, you will recieve a link to your custom order status page. On this page, you will be able to:
- View your order summary and details
- Check the status of your shipment
- Re-order products
- See real-time updates on the location of your shipment
- Opt in or out of Messenger, SMS, and email notifications
- Contact us with any questions or concerns
If for any reason you want to change or cancel an order, please contact us. If your order has not shipped yet, we should be able to cancel it immediately and refund you.
Before shipping, we check every order for any address verification issues. If we expect there may be trouble in shipping, we'll contact you to verify your address and make sure your order arrives safely!
Depending on your location, we will select the best carrier to make sure your order gets to you on time. Please note: Brød & Taylor is not responsible for lost or stolen packages.