I bought my sheeter a little over a year ago, I love it. The one issued I had was, with in the year I noticed my board was sinking in the middle, so I flipped the board over thinking that would make it straight again. It was not to be. So I placed a call to your company and got Tara, who was kind and listened to my complaint, then took my complaint to her boss and within a week I had my new board on the house. I’m very thankful you guys heard me a replaced my board at no extra cost to me. So far my board is lovely and I now use my old board for cutting the croissants on, not with a sharp knife, pizza cutter, :). Thank you so much. I’m running my little baking business out of my home and having my sheeter is just lovely. Happy weekend. :)